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FAQ

ATTIRE

Lockers and towels are provided for all services. A robe and slippers will be provided for spa services. Quapaw Thermal Water guests and Steam Cave guests must wear proper swim attire and non-skid indoor pool slippers on all tile floors. Cut-offs, t-shirts, tank tops, athletic shorts, athletic tops, and undergarments are not permitted.

PATRONS

All of our services are available to patrons 14 years of age and older, though youths between the ages of 14 and 18 must be accompanied by an adult. Please call ahead for availability of massages, facials and body polishes for patrons under the age of 18. Children are not permitted in the pool area and may not be left unattended.

ARRIVAL

For the best experience, please arrive at least 15 minutes prior to any scheduled spa services. A modified service will be performed for late arrivals if time permits; appointment will end at scheduled time.

Please allow extra time for racing meets traffic and summer season traffic.

CANCELLATIONS

We strongly recommend reservations for all spa services and private mineral baths. Walk-ins will be accepted subject to availability. If you must cancel your scheduled appointment, please call at least 24 hours prior to your service time to avoid cancellation charges. A credit card is required for all reservations. Any scheduled services that are prepaid will not be refunded if cancelled within 24 hours prior to appointment time.

HEALTH CONDITIONS

For your health and the health of all our patrons, individuals who have a pacemaker or defibrillator, women who are menstruating or are pregnant, or people under the influence of alcohol cannot enter the Thermal Mineral Waters in either the Quapaw Pools or the Private Baths (menstruating women may partake in the Private Baths). None of the water services are recommended for individuals who have high or low blood pressure or heart conditions. The Steam Cave is not recommended for individuals who suffer from claustrophobia, diabetes, or those with breathing problems. Individuals under the age of 18 or those reliant on oxygen tanks will not be permitted. Guests with special needs or disabilities, please call prior to arrival so we may better accommodate your needs.

For all services, patrons must be 14 and older. Youth between the ages of 14 and 18 must be accompanied by an adult.